Repair Reference

Where will I find my Repair Reference?

Not to be confused with your Claim Reference, your Repair Reference can be found on the email or SMS that is sent to invite you to book or view updates on your repair via the Repair Hub.

Make a note

It would be advisable to make a note of this number, as this reference is unique to your repair and can be used to access your repair details throughout the repair journey.

Can't find your repair reference?

No problem. If you supplied your email address when you first contacted us you can use that on the form below, along with your registration, to request an email with your details on. If we only hold your telephone number please use the Contact Page to request your referenc

Email Address

Vehicle Registration

Telephone

Our Accident Assistance Support Team are here to help and are available via the phone from 08:30 - 17:00 Monday to Friday (excluding bank holidays).

0330 912 1015

Email

Alternatively, you can contact the Accident Assistance Support Team here and we'll get back to you as soon as possible.

Go to contact form

Help & Support

Find answers to the most commonly asked questions, discover information about the process and direct support from our Accident Assistance Support Team.

Find out more